FAQ

Your Questions, Our Answers

General Information


What is your return policy?

Your satisfaction is our top priority. You have 14 days from the receipt of your order to return any product. To start the return process, visit the relevant section on our website and follow the step-by-step instructions.


How can I track my shipment?

Once your package has been shipped, you will receive a tracking code by email. You can use this code to check the delivery status both on our portal and on the carrier’s website.


Can I change or cancel an order I’ve already placed?

We process all orders very quickly, so we recommend contacting us as soon as possible. Our team will do their best to provide you with the best solution.

 

 

Product Information


How do I choose the right size?

On each product page, you will find a detailed size chart to help you select the correct size. We recommend checking it carefully before making your purchase.


Is the product available in other colors?

All available color options are displayed directly on the product page. If you cannot find the color you want, feel free to contact us to explore additional options.

 

 

Payment Methods


Which payment methods do you accept?

You can pay with major credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay.


Do you offer installment payments?

For some purchases, we offer the option to pay in installments. You can find information on this on our website or by contacting customer service.


Are my payment details secure?

Security is 100% guaranteed. We use state-of-the-art encryption systems and certified payment providers to fully protect your confidential data.

 

 

Shipping and Delivery


How long does delivery take?

Delivery usually takes 4 to 7 business days. The exact duration may vary depending on the destination and the chosen shipping method. More information can be found in our shipping policy.


Is shipping free?

Yes, all our orders include free shipping.

 

 

Customer Service and Contact


How can I contact customer service?

Our support team is available by email through the contact section on our website.


Where can I leave my feedback or suggestions?

Your feedback is very important to us. You can send us your comments via the website’s contact section or directly by email.

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